Help & Support

Withdrawals are processed within 24 hours. However, most withdrawals are instant and you'll receive your M-Pesa within minutes! Minimum withdrawal is KSh 200, and you must have made at least one completed deposit.

• Minimum bet: KSh 10
• Maximum bet: KSh 10,000

You can adjust your bet amount for each game play.

Yes! Zidicash uses bank-level security to protect your data and money:

• SSL encryption for all transactions
• Secure M-Pesa integration
• Licensed and regulated platform
• Fair and transparent gaming
• Your data is never shared with third parties

Absolutely! All our games use certified random number generators (RNG). Every spin and dice roll is 100% random and cannot be manipulated by anyone, including us. The odds are clearly displayed for each game.

To reset your password:

1. Open the Zidicash app
2. Click "Forgot Password" on login screen
3. Enter your registered phone number
4. You'll receive an OTP via SMS
5. Enter the OTP and create a new password

If you need help, contact our support team.

Yes! We promote responsible gaming. You can set:

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits
• Self-exclusion periods

Go to "Settings" > "Responsible Gaming" to configure your limits.

Withdrawals may be rejected for several reasons:

• Insufficient balance
• Amount below minimum (KSh 200)
• No completed deposit on the account yet
• Incorrect M-Pesa number
• Account verification pending
• Suspected fraudulent activity

If your withdrawal was rejected, check your email for details or contact support.